Warranty & services contracts
Our services throughout your machine lifetime.
PREVENTIVE MAINTENANCE
We recommend a preventive maintenance at least once a year. Gravotech has established a dedicated program for each machine type, including cleaning, adjustments, safety checks and more.
CLEANING
It includes the cleaning of your machine's components such as: electronic parts, controllers, filters, optics…
ADJUSTEMENTS
In order to ensure an optimal use of your machine, we adjust your presets, parameters and marking sheets. The laser power can also be controlled.
SAFETY CHECKS
Including the main safety functions verifications, the communication & connections,the components wear.
MACHINES CATEGORIES
| Categories | Machines |
|---|---|
| SMALL | B-Engraver, IMPACT, IM3, IS200, IS400, M10, M20, M20X, M40, XE, XF510, XM500, XM700 |
| MEDIUM | Laser CO2, Fiber, Green, Hybrid, LS100, LS100Ex, WeLase™, SV510, SV530, XF530 |
| LARGE | IS6000, IS7000, IS8000, LS900, LS1000XP |
WARRANTY & SERVICES EXTENSIONS
SMALL | STANDARD | EXTENSION | GOLD | |
| Parts | ⬢ | ⬢ | ⬢ | |
| Labour inhouse | ⬢ | ⬢ | ⬢ | |
| Hotline & remote assistance | ⬢ | ⬢ | ⬢ | |
| Loan Machine | Shipments in 24h (Europe) | ✕ | ✕ | ⬢ |
Shipments goings | ✕ | ✕ | ⬢ | |
Shipments comings | ✕ | ✕ | ⬢ | |
| Deffective machine | Shipments comings | ✕ | ✕ | ⬢ |
MEDIUM & LARGE | STANDARD | EXTENSION | GOLD |
| Parts | ⬢ | ⬢ | ⬢ |
| Labour inhouse | ⬢ | ⬢ | ⬢ |
| Hotline et remote assistance | ⬢ | ⬢ | ⬢ |
| Labour on site | ✕ | ✕ | ⬢ |
| Travel & accomodation fees | ✕ | ✕ | ⬢ |
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SERVICES CONTRACTS
SMALL | ZEN | SERENITY | |
| Parts | ⬢ | ⬢ | |
| Labour inhouse | ⬢ | ⬢ | |
| Deffective machine | Shipments goings | ⬢ | ⬢ |
| Shipments comings | ⬢ | ⬢ | |
| Hotline & Remote assistance | ⬢ | ⬢ | |
| Repair leadtime | ⬢ | ⬢ | |
| Loan machine (Shipments within 24h) | ✕ | ⬢ | |
MEDIUM & LARGE | ZEN | SERENITY |
| Parts | ✕ | ⬢ |
| Labour on site | ⬢ | ⬢ |
| Preventive maintenance | ⬢ | ⬢ |
Travel & accomodation fees (Preventive maintenance) | ⬢ | ⬢ |
| Hotline & Remote assistance | ⬢ | ⬢ |
| Repair leadtime | ⬢ | ⬢ |
Curative intervention (Fees included) | ✕ | ⬢ |
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